• our story
• our tools
• our approach
• our insights
• our results
• contact
• blog
• home

Example Programs

Get richer, deeper insights than focus groups at the same cost.

Lower risk of new products sooner, at a fraction of the cost of conventional approaches.

Sample a customer-centeredapproach and learn what it’ll take to make the shift.

Benchmark how strategically our group or company uses customer-centered design.

Make decisions that include more value-to-customers;from strategy through implementation.

Promote, position and organize my team to be relied on as a trusted partner.

Practice experience design and innovation more efficiently with more impact.

Our Tools

Leverage our expertise and proven tools that deliver business results while building new capability.

On-the-Job Transformation
Executives and Teams – Use projects to adopt customer-driven approaches

Work Sessions
Your Customers – 70% of first time insights at 30% cost & time of ethnography
Your Concepts – Find 80% of key information in 20% of conventional cost & time ime
Executives – Integrate design and business strategies and planning
Teams – Become trusted advisors, starting with existing relationships
Teams - Influence without authority, starting with existing relationshipss
Teams – Facilitate multi-disciplinary teams, starting with existing projects
Teams – Integrating qualitative factors in decisions to deliver more customer value

Assessments
Organization Readiness – How ready is your organization for change?
Organization Benchmarking – How strategic is experience design in your company? Individual’s Skills & Talents – How capable is your organization?

Systems
Experience & Design Metrics - How to Metrics that Matter to Management
Business Cases/Case Studies – Position Initiatives; Make Wins Visible
Job Architecture & Descriptions - To Deliver Customer Experiences
Innovation Position Mapping – To Set Expectations; Align Charter and Projects